TRIONTOTTE SHIPPING & RETURNS POLICY

Last Updated: 01-04-2026

At TrionTotte, we operate with precision, speed, and accountability—just like the athletes we serve. This policy outlines how orders are fulfilled, returned, and resolved within our performance ecosystem.

1. SHIPPING & FULFILLMENT

1.1 Order Processing

• Orders are processed after successful payment confirmation
• Standard processing time: 1–3 business days
• Orders are not processed on Sundays or public holidays

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1.2 Delivery Timelines

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Other Locations: 3–8 business days

➡️ Timelines may vary due to:

• Logistics partner constraints
• Weather or regional disruptions
• High-demand periods

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1.3 Sale / Backorder Orders

Orders placed during:

• Sale events
• Promotional campaigns
• Backorder releases

➡️ May experience extended fulfillment timelines

By placing such orders, you acknowledge and accept potential delays due to operational load and inventory cycles.

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2. 7-DAY RETURN WINDOW

We offer a 7-day return policy from the date of delivery.

To be eligible:

• Item must be unused, unworn, and in original condition
• Tags and original packaging must be intact
• Proof of purchase is mandatory

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3. STRICT RETURN ELIGIBILITY (IMPORTANT)

Returns are ONLY accepted under the following conditions:

• Product is defective
• Product is damaged during transit
• Incorrect item delivered

➡️ Returns are NOT accepted for:

• Change of mind
• Incorrect selection by user
• Sizing or preference issues

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4. NON-RETURNABLE ITEMS

The following items are strictly non-returnable:

• Products purchased during sales, discounts, or promotional offers
• Gift cards
• Custom or personalized products
• Personal care or hygiene-sensitive products
• Hazardous materials (if applicable)

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5. RETURN PROCESS (MANDATORY PROTOCOL)

To initiate a return:

📩 Email:

Include:

• Order ID
• Issue description
• Clear images/videos of the product
• Unboxing video (mandatory for damage claims)

📍 Return Address:

11 Boni Bagh, Baghwanpora, Lalbazar Srinagar, J&K – 190011

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⚠️ Important:

• Returns sent without prior approval will NOT be accepted
• TrionTotte reserves the right to approve/reject claims after due diligence

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6. DAMAGES & ISSUES

Please inspect your order upon delivery.

If you receive:

• A damaged product
• A defective product
• The wrong item

➡️ Contact us immediately within 48 hours with proof

We will evaluate and resolve the issue as per our policy.

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7. EXCHANGES

We do not offer direct exchanges.

➡️ To get a replacement:

1. Initiate a return (if eligible)
2. Place a new order separately

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8. REFUNDS

Once your return is:

• Received
• Inspected
• Approved

➡️ Refund will be processed to your original payment method within 7–10 business days

Additional delays may occur due to:

• Bank processing timelines
• Payment gateway delays

If your refund is not received within 15 business days, contact:

📩 

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9. EUROPEAN UNION (14-DAY COOLING-OFF PERIOD)

If your order is shipped to the European Union:

• You have the right to cancel or return within 14 days, without justification
• Product must remain unused, with original packaging and proof of purchase

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10. PERFORMANCE COMPLIANCE

TrionTotte operates with strict system integrity to ensure fairness across all customers.

➡️ Any misuse of return policy, false claims, or fraudulent activity may result in:

• Claim rejection
• Account restriction
• Permanent ban from the platform

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11. NEED HELP?

For any support or escalation:

TrionTotte Customer Service

📩 

🌐 www.triontotte.com